Frequently Asked Questions

Why did New Gen move?

In 2016, New Gen announced that it would not be able to renew its lease in its current location after September 2017. Because of support from patients and the community, New Gen worked with UCSF, DPH and Homeless Prenatal Program (HPP) to raise funding and develop a sustainable plan to continue to provide reproductive health services to San Francisco’s youth and young adults.  Although we weren’t able to stay in our old physical location at 625 Potrero, New Gen is excited for our relocation in a brand new space at HPP where we can continue offering these important programs. 

Where should I go to be seen at New Gen?

As of May 21st, 2018, patients of all genders can be seen in our new permanent home inside of the Homeless Prenatal Program (HPP) building at 2500 18th St (at the corner of 18th and Potrero, just across the street from our old clinic). We will be located on the third floor---just follow the signs!

What are the clinic hours now that you have moved to HPP?

Our hours have changed due to COVID-19 precautions. Our current hours of operation are:

Monday 1 p.m.-5 p.m.: In-person and telehealth

Tuesday 1 p.m.-5 p.m.: Telehealth ONLY

Wednesday 1 p.m.-5 p.m: In-person and telehealth

Thursday 8:30 a.m.-5 p.m. (closed from noon-1 p.m.): In-person and telehealth

Friday 1 p.m.-5 p.m: Telehealth ONLY

*Phones are answered Monday-Friday 9 a.m-5 p.m. (closed from noon-1 p.m.)

Please call ahead to schedule an appointment. At this time drop-in services are very limited, but same-day services are frequently available if you call ahead.

Have your programs or my care changed?

  • No. All programs and services that are currently offered at New Gen will continue in the new facility.
  • You will notice, however, that some of your paperwork and parts of your check-in are a little different than you were previously used to at our old location. This is because we have merged with the San Francisco Department of Public Health, and we are now part of the Community Health Programs for Youth. So, we share an electronic health records system with them, and use their paperwork and check-in process. However, our services are the same, still completely confidential, and we still accept Family Pact and Medi-Cal.

If you have any other questions about what this partnership means, please feel free to ask us!

Who will see me at the new New Gen clinic?

All of our New Gen staff and providers will now see you at our new location.

When will the newly remodeled New Gen clinic open in HPP?

We have opened! Come check out the new space.

Where is HPP?

HPP is located at 2500 18th Street, across the street from the old New Gen clinic on the corner of 18th St and Potrero Ave. Our office is on the third floor. 

What is HPP?

Homeless Prenatal Program (HPP) is more than homeless and more than prenatal: they serve all low income families. It is a vibrant community center full of resources to help families. Many services are offered such as art classes, yoga, financial help, computer learning and housing assistance. 

 

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